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Help centre

Guidance for job seekers and employers using Ricoom Jobs. If you still need help, email hello@ricoomjobs.com.

For job seekers

How do I find a job?

Visit the jobs page and search by job title, company, or location. Open a listing to read its description, requirements, work mode, salary details (when provided), and deadline.

How do I apply?

Open a job and choose Apply on Ricoom to use the application form. Fill in your contact details and education information, then submit. You can attach a PDF CV and supporting academic documents where requested. The page confirms when your application is received.

Some employers also provide an external application link. That link opens the employer's own application process, which is separate from applying on Ricoom.

Do I need an account to apply?

No account is required to browse jobs or submit an application through the Ricoom application form.

What should I prepare before applying?

Have your contact details, education history, and cover letter ready. If you want to include a CV or supporting documents, prepare them as PDF files within the file-size limit shown on the application form. Check that the files open correctly and contain the right information before uploading.

Can I apply after the deadline?

Applications through Ricoom are closed after a job's deadline. If the employer provides a separate external application link, check that listing for any instructions about applying through the employer directly.

How do I know whether an employer received my application?

After a successful submission through Ricoom, the job page displays a confirmation. If you do not see it, check your connection and try again. Avoid resubmitting repeatedly; contact support if the issue continues.

How can I follow up on my application?

Ricoom does not make hiring decisions or provide application-status updates. If the job listing includes a contact email or follow-up instructions, use those. Otherwise, contact the employer through an official channel.

Applications and privacy

Who can see my application and uploaded documents?

Your application is made available to the employer responsible for the job you applied to so they can review your details and documents. Do not include passwords, payment-card details, or information unrelated to your application.

Is it free to apply?

Browsing and applying on Ricoom are free. Be cautious of anyone asking you to pay to be considered for a job or to secure an interview.

How can I report a suspicious job or request?

Do not send money or sensitive account information. Email hello@ricoomjobs.com with the job link and a description of your concern. Do not include passwords or identity documents in the report.

For employers

How do I register my organization?

Use For Employers to submit your organization details, contact email, administrator sign-in details, and a PDF business document for verification. Keep your sign-in details private. Your organization must be reviewed and approved before it can post jobs.

What happens after I submit the registration?

Your organization is reviewed before posting access is enabled. The registration confirmation page explains that you will be contacted using the email address you provided. If you need to ask about your submission, email hello@ricoomjobs.com.

How do I post or edit a job?

After signing in, open your dashboard and choose Post a new job. Add the job title, company, location, employment type, and description. You can also provide education and experience requirements, skills, certifications, industry, function, salary range and period, number of positions, work mode, contract type, benefits, application instructions, contact email, and a deadline. Save the job to publish it; use its edit page to update the details later.

How can I review applications?

From Manage Jobs, select the application count for a job to view its applicants. The page includes submitted contact details, CV and supporting-document links, education information, cover letters, and submission times when available.

Can I download an application report?

On a job's applications page, choose Download Excel report to download an Excel workbook containing the applications for that job. The report includes applicant details and submitted education and document filenames.

How do I stop a job from appearing?

Open Manage Jobs and deactivate the job. Deactivated jobs are no longer shown as active listings. Existing application records remain available in the dashboard.

Troubleshooting

My file upload was rejected. What should I check?

Use PDF files and stay within the size and document-count limits displayed on the form. If a file is too large, compress or export it again as a smaller PDF. If a document is optional, remove it from the file picker rather than selecting an empty file.

I cannot sign in to the employer dashboard.

Check that you are using the administrator username and password created for your organization, and confirm that Caps Lock is off. If you still cannot sign in, contact hello@ricoomjobs.com. Never email your password.

The job form did not save.

Check the required fields, especially the title, company, location, employment type, and description. Confirm numeric values are whole numbers and that the minimum salary does not exceed the maximum. If the problem persists, copy your text before retrying and send support the error message you received.

Contact support

For help with a listing, application, organization registration, or account, email hello@ricoomjobs.com.

Include the relevant job link or organization name and describe what happened, including any error message. Do not send your password or unnecessary sensitive personal information.

For questions about how personal information is handled, see our privacy notice and cookie policy, or email support.